The limited warranty set forth below is provided by PhaZZer Electronics. Inc. USA with respect to ALL PhaZZer Brand Products purchased. The PhaZZer Brand Products purchased with this limited warranty are the only products which this limited warranty provided by PhaZZer apply.
a) Any PhaZZer Brand Product, when delivered to a customer in new condition in its original packaging, is warranted against material defects and workmanship for a period of one year from the date of original purchase. Defective units returned to PhaZZer and proven to be defective upon inspection will be FULLY REPLACED with a new unit or exchanged for a refurbished unit as determined by PhaZZer. PhaZZer warranty does not offer any repair program so there is no waiting period involved in this guarantee. In any case of discontinued product, any unit will be replaced with a unit that has similar or more advanced features as PhaZZer Technology progresses. This limited warranty covers all defects encountered in normal use of ANY PhaZZer Brand Product and does not apply in the following circumstances:
b) Loss of or damage due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating instructions, maintenance or environmental instructions prescribed in the user manual or services performed by an unauthorized PhaZZer Dealer. Additionally, water damage, sand/dust/corrosion damage, damage due to impact, scratches, abrasions or damage to the housing, or other accidental damage to any other accessories that has been determined to have resulted from misuse, abuse or failure to operate the units as set forth in the operating instructions.
Email your technical support questions anytime to firstname.lastname@example.org
Telephone support call 1-855-742-9937
PhaZZer Warranty Guarantee will be honored if our technicians cannot troubleshoot and resolve your issue in ten minutes or less. It is the policy of PhaZZer to arrange return merchandise authorization # upon receiving the following information from the customer: Customer name, Customer Address, Product Name, Serial Number, Nature of Defect, and a copy of the original Receipt/Invoice showing date and location of purchase. All information is required to confirm validity of the warranty. Return shipping cost is the customer’s responsibility. A replacement unit will be shipped out after defective inspection confirmation at no additional cost to the customer within 48 hours of receipt of the return.
Reseller/Dealer must comply with the instruction set forth in this policy. All Reseller/Dealers must provide PhaZZer Electronics, Inc. with the following information within 48 hours of the sale of the PhaZZer Enforcer/Dragon unit(s). The following information is to be provided to email@example.com:
PhaZZer Electronics, Inc. will keep a record of all information provided to reference should a defective issue or incident report arise. The record will start the factory one year warranty to the end user from the date of sale and ensure the PhaZZer Enforcer/Dragon units are traceable and accountable to the end user should the units become lost, stolen, recovered, or used in a crime.
Defect issues will be processed by contacting customer service at 1-855-742-9937 Ext. 1. If we can not troubleshoot the issue over the phone, we will then issue an RMA (Return Merchandise Authorization) following our RMA guidelines set forth in the RMA Policy. RMA guidelines include sending an email to firstname.lastname@example.org with the following information:
RMA will be issued upon confirmation of warranty validity. Customer shall ship the defect to PhaZZer Electronics, Inc., 808 N. Hoagland Blvd., Kissimmee, FL 34741 at customer’s expense. Upon receipt of the defect, PhaZZer Electronics, Inc. will ship the replacement within 48 hrs. Failure to comply with Dealer/Reseller Warranty Policy can result in Dealer/Reseller Account cancellation/reclassification.
BE ADVISED IF YOU DO NOT FOLLOW THIS POLICY THE WARRANTY START DATE BEGINS AT THE DATE OF SALE FROM PHAZZER. NO EXCEPTIONS.
Optional 2 Year Extended Manufacturer's Warranty Guarantee.
The optional extended warranty for a PhaZZer Enforcer CEW can be purchased at the point of sale or any time prior to expiration of the standard 1 year warranty. The extended warranty runs from the date of receipt of the extended warranty through the balance of the 1 Year Limited Warranty plus the term of the extended warranty after the expiration of the Full 1 Year Limited Warranty.
Purchaser may not buy more than one optional extended warranty for any one specific product. The extended warranty does not cover battery replacement and carries the exact same guarantee conditions of the Full 1 Year Manufacturing Warranty Guarantee.
PhaZZer Electronics, Inc. will replace a PhaZZer Conductive Energy Weapons (CEW) free of charge with the same or like product within one year following the altercation if the customer provides the following information to PhaZZer Electronics, Inc.:
PhaZZer Electronics, Inc.
Attn: Customer Service
808 N. Hoagland Blvd
Kissimmee, FL 34741
Purchaser is responsible for any expedited shipping or handling costs for the replacement CEW. A replacement product assumes the remaining warranty of the original product or extends to 90 days from the date of replacement, whichever provides longer coverage to the Owner.
It is PhaZZer Electronics policy to honor warranty claims within the warranty period; however, claims will not be accepted on products that are defective due to owner abuse/neglect or used in applications for which the product is not intended. A warranty claim may require product analysis prior to issuance of credit/replacement. Warranty coverage requires a proof of purchase or original receipt, and applies to the original purchaser. Warranties are not transferable. Specific terms and conditions of warranty policy will vary by product type. Modification of these policies, if applicable, will be posted. Batteries purchased through PhaZZerStore.com or a PhaZZer Electronics Distributor are covered for a 1 year period from the date of manufacture, not of sale, which is determined by the serial number on the Enforcer in question.
PhaZZer batteries must be charged every six (6) months and completely discharged in order to maintain their integrity.
Please contact PhaZZer Electronics Support with questions on coverage for a specific product.
PhaZZer Ammunition Cartridges are individually sealed and have a shelf life of 5 years from date of manufacture. You can find this printed on the Ammunition Cartridge itself. The warranty of the Ammunition Cartridge is covered for a 1 year period from the date of purchase, not of manufacture.
Shipping & Returns:
PhaZZer Brand Products is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you may return your item for an exchange within the 30 days from the date of purchase. Simply contact us to receive instructions on returning your purchase.
All products come with a full one year warranty and will be replaced at our discretion. Shipping is non-refundable. Shipping to and from PhaZZer is at the customer’s expense and varies according to weight, size, shipping type and location.
Estimate Domestic Shipping:
Shipping costs are estimated with UPS or USPS as the carrier using the Priority Flat Rate method of shipping. The exact shipping costs are used depending on the Shipping Carrier and method you select during the “checkout process” based on your Zip Code entered on your shipping address within the US. A standard handling charge of $7.00 is always applied to every domestic order.
Estimated International Shipping:
The shipping costs are quoted based off weight percentage of the order purchased. All International orders are sent from Taiwan. If you have an International Carrier account for Shipping and wish to use that Carrier, then it is best to phone in or email your purchase order to provide preferred instructions. Otherwise we will choose the best method available within reason to get your order to you in a timely manner. All international shipments are also charged a standard $25.00 handling fee. Please allow up to 6 weeks for delivery for International Orders. You will receive a tracking number via email when it is available.
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